Apple has announced a new Independent Repair Provider Program for third-party repair businesses. The program will provide independent repair businesses with the same Apple genuine parts, tools, training, repair manuals, and diagnostics as Apple Authorized Service Providers at the same cost for out-of-warranty iPhone repair services.
For businesses to qualify for the program, they must be an established business located in a commercially zoned area, with verification documents available for review by Apple. Participating service companies must have an Apple-certified technician to perform the repairs when using genuine parts. There’s no cost to join the program. Apple COO Jeff Williams said:
To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network. When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.
The company didn’t mention anything about in-warranty repairs or other devices but the iPhone. Apple has a dedicated page setup for the Independent Repair Provider Program, where businesses can check if they qualify for the program and apply for free. Applying for the program, however, doesn’t guarantee a spot into the program. Apple has been piloting the program with 20 independent repair businesses in North America, Europe and Asia over the past year, and with today’s public announcement the program officially inaugurates in the US.