News

Google Docs, Slides, and Sheets experiencing a partial outage

Google has addressed the issue and is working to resolve it.

Published

2 years ago

April 12, 2021

Some Google users using Google Drive, Docs, Sheets, Slides are experiencing outage issues. When trying to create a new document in Google Docs, the following error message seems to appear for some users:

Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.
To learn more about the Google Docs editors, please visit our help center.
We’re sorry for the inconvenience.
-The Google Docs Team

Google Chat via third-party apps and Google Analytics are also affected, as reported by some users. The search engine giant has responded with the following statement about the issue and has assured users to restore the service:

We are currently investigating issues with Gmail, Drive and Docs as well as the Google Apps Control Panel. We are providing more information and frequent updates through our Google Apps Status Dashboard, which you can find here http://www.google.com/appsstatus#hl=en&v=status&ts=1366206964509.
We will post the root cause of the issue there when our teams have completed their investigation. In the meantime, for everyone who is affected, we apologize – we know you count on Google to work for you and we’re working hard to restore normal operation for you.

Google