Apple will repair iPhone 6s devices that won’t power on for free

Apple today launched a free repair program for iPhone 6s and iPhone 6s Plus devices that may fail to power on. The malfunction, according to the company, is due to a faulty component in the handset.

Affected iPhones were manufactured between October 2018 to August 2019, and can be verified on Apple’s support website using the device’s serial number. No other iPhone models are covered under this service program.

Customers with an eligible iPhone 6s model can have their device repaired free of charge at an Apple Retail Store, Apple Authorized Service Provider, or through mail-in service via Apple Repair Center. Please follow the service process instructions here.

Apple notes that if the eligible device has any damage which impairs the ability to complete the repair, such as a cracked screen, then that issue will need to be resolved at the customer’s end before proceeding with the free repair program. 

The affected iPhone 6s and iPhone 6s Plus devices are covered for two years from the date of first retail sale. Repairs may be limited to the original country or region of purchase.